Workshop: Discovery – the most important phase of design
Defining the right problem to solve is pivotable to the success of a product, service or workstream. If you are working on solving the wrong problem, you will never achieve success for your organisation.
In this session you will learn about common approaches to discovery; from up-front discovery phases to continuous discovery and dual-track agile. Learn how these different approaches work in different contexts and how you can apply them in your role, with practical tips and techniques to get the most out of your discovery. Finally, get hands on with a fun deep dive into the continuous discovery methodology.
James is a design lead with almost 20 years experience in designing human-centred products and services.
James has worked both in-house and as a consultant running discovery for large organisations in retail, government and healthcare, including the COVID-19 response for the Department of Health and Social Care. Currently James is a Design Lead at Kaluza, the energy platform powering a net zero future.