Workshop: Five principles for good discovery

Defining the right problem to solve is pivotable to the success of a product, service or workstream. If you are working on solving the wrong problem, you will never achieve success for your organisation.

In this session you will learn how to make a success of discovery and avoid common mistakes. We will then deep dive into the continuous discovery approach, before getting hands on with opportunity mapping.

About James

James is a design lead with almost 20 years experience in designing human-centred products and services.

James has worked both in-house and as a consultant running discovery for large organisations in retail, government and healthcare, including the COVID-19 response for the Department of Health and Social Care. Currently James is a Design Lead at Kaluza, the energy platform powering a net zero future.